Jira Service Management Training Course

This instructor-led, live training in Moldova (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

This instructor-led, live training in Moldova introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Moldova introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

This instructor-led, live training in Moldova (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.

This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).

The aim of this course is to provide a deeper understanding of agile project management and how it compares with traditional project management methods.  The course will explore some of the main agile methods, techniques and tools and show how they can be effective in project delivery, through a mixture of presentations, exercises and interactive activities.  

The course will also consider the latest guidance in the UK public sector around agile delivery and the GDS standard.
  
By the end of the course you should be able to:

• understand agile and what agility means in a business context
• explain Scrum, and understand how it can be used to deliver projects
• explain Kanban, and understand how it can be used to deliver projects
• describe different agile techniques that can support project delivery
• communicate the importance of teams in delivering agile projects 
• be aware of the GDS standard and its influence in UK public sector project delivery 

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas that require modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

This is a 7 days instructor-led, live training (onsite or remote).

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Domain Driven Design (DDD) is an approach for handling complex behaviors when developing software.

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4®  Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4®  Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4® 
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4®  will maintain the value and importance provided by the current ITIL®  processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4®  Foundation for:

ITIL 4®  Foundation is suitable for individuals who require a basic understanding of the ITIL®  framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL®  and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4®  continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

Exam is obligatory:
Single-choice test consisting of 40 questions
The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® )
To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.

This instructor-led, live training in Moldova (online or onsite) is aimed at beginner-level project managers, team leaders, and team members who wish to learn the basics of Microsoft Planner and how to use it to organize and manage teamwork with intuitive, collaborative, visual task management.

By the end of this training, participants will be able to:

• Set up and use Microsoft Planner.
• Create and manage tasks with details and attachments.
• View and organize tasks with boards, charts, and calendars.
• Collaborate with team members using chat, email, or Teams.
• Integrate Microsoft Planner with other Microsoft 365 apps and services.

This instructor-led, live training in Moldova (online or onsite) is aimed at intermediate-level project and programme managers who wish to learn the fundamentals of the framework to embed MSP within a programme lifecycle.

By the end of this training, participants will be able to:

• Understand the MSP® principles, governance themes, and transformational flow.
• Apply MSP® principles to manage programmes effectively, including stakeholder engagement, governance, leadership, and risk management.
• Enhance skills in planning, executing, and closing programmes while managing risks and ensuring quality.
• Learn how to align programmes with organizational strategy and ensure that the benefits are realized.

This instructor-led, live training in Moldova (online or onsite) is aimed at project managers who wish to successfully manage a project with the help of Oracle Primavera P6 project management solution.

By the end of this training, participants will be able to:

• Understand the Primavera P6 interface.
• Create and control a project schedule.
• Add, organize, and manage project activities.
• Track and monitor the progress of the entire project lifecycle.
• Create a custom project status report.