Course Outline
DAY AGENDA
1. Managing a Whistleblowing Case: From Intake to Closure
1.1 Triage
1.2 Whistleblower Protection
1.3 Relationship with the Whistleblower
1.4 Case Closure
1.5 Unfounded or Bad-Faith Reports
2. A Report Has Arrived: The Investigation Framework and Key Questions
2.1 Questions at Intake
2.2 Questions at Planning
2.3 Questions Before Conclusions
2.4 The Investigation Framework
SIMULATION · “A Report Has Arrived”
3. Reading Verbal and Non-Verbal Cues: What Works and What Doesn’t
EXERCISE · “The Baseline in 3 Minutes”
4. Ethical Influence
4.1 Active Listening
4.2 Tools
4.3 Cialdini’s Principles
4.4 Managing Resistance
4.5 The Red Line
ROLE-PLAY · “The Influence Lab”
5. The Investigative Interview
5.1 From Interrogation to Interview
5.2 Question Types
5.3 Cognitive Interviewing and SUE
ROLE-PLAY
6. Errors That Compromise an Investigation
Requirements
- Experience in compliance, anti-fraud, or related fields.
- General knowledge of internal compliance policies and procedures.
- Laptop – recommended for practical exercises.
Testimonials (2)
The difference between strategy and plan
Berat Rahmani - Wallee Group AG
Course - Leadership and Team Management for Managers
The exercises were great — they helped me get back “on the field.”
