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Schița de curs

Introduction to Agentic AI for Operations

  • From static runbooks to reasoning agents: the evolution of IT automation
  • Agent anatomy: reasoning loop, tool use, memory, and planning
  • When to automate vs when to keep humans in the loop

Agent Frameworks and Architectures

  • Single-agent patterns: ReAct, Plan-and-Execute, and tool-calling loops
  • Multi-agent architectures: supervisor, hierarchical, and swarm patterns
  • Framework comparison: LangGraph, CrewAI, AutoGen, and custom agents
  • Building your first operational agent: query monitoring, diagnose, propose

Tool Integration for IT Operations

  • Connecting agents to Prometheus, Grafana, Datadog, and PagerDuty APIs
  • Log querying with agents: Elasticsearch, Loki, and Splunk integration
  • Infrastructure tool use: kubectl, Terraform, Ansible via agent actions
  • Designing safe tool interfaces with parameter validation and idempotency

Incident Response Automation

  • Automated incident triage: severity classification and routing
  • Root cause hypothesis generation and evidence gathering
  • Automated remediation: restart, scale, rollback, and failover actions
  • Building an incident runbook agent with progressive autonomy levels

Safety, Guardrails, and Human-in-the-Loop

  • Action classification: read-only, low-risk, high-risk, and destructive
  • Approval gates and escalation policies for critical operations
  • Guardrail patterns: action allowlists, blast radius limits, and rollback guarantees
  • Audit trails and decision provenance for compliance

Multi-Agent Orchestration for Complex Incidents

  • Coordinating specialist agents: triage agent, diagnosis agent, remediation agent
  • Inter-agent communication and shared context management
  • Conflict resolution when agents propose contradictory actions
  • End-to-end major incident simulation with multi-agent response

Observability and Evaluation

  • Tracing agent reasoning chains for debugging and audit
  • Evaluating agent decision quality: precision, recall, time-to-resolution
  • Feedback loops: learning from operator overrides and outcomes
  • Cost tracking and token economics for operational agents

Production Deployment and Operations

  • Deploying agents as services: APIs, webhooks, and scheduled jobs
  • Gradual autonomy rollout: shadow mode to full auto-remediation
  • Runbook for agent failures: what happens when the agent itself breaks
  • Building the business case and measuring ROI for autonomous operations

Cerințe

  • Experience with IT operations, DevOps, or SRE practices.
  • Familiarity with Python scripting and REST APIs.
  • Basic understanding of LLM capabilities and prompt engineering.

Audience

  • SRE and DevOps engineers exploring AI-driven automation.
  • Platform engineers building self-healing infrastructure.
  • IT operations leads evaluating agentic AI for incident management.
 14 Ore

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