Cursuri de pregatire Fundamentele ITSM (bazate pe ITIL 4)

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4®  Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4®  Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4® 
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4®  will maintain the value and importance provided by the current ITIL®  processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4®  Foundation for:

ITIL 4®  Foundation is suitable for individuals who require a basic understanding of the ITIL®  framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL®  and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4®  continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.