Mulțumim pentru trimiterea solicitării! Un membru al echipei noastre vă va contacta în curând.
Mulțumim pentru trimiterea rezervării! Un membru al echipei noastre vă va contacta în curând.
Schița de curs
Understanding Sensitivity in the Workplace
- Defining sensitivity and respect in professional settings
- The impact of words, tone, and body language
- Creating awareness of cultural, personal, and social differences
Recognizing and Addressing Unconscious Bias
- How biases form and influence decision-making
- Examples of microaggressions and unintended offense
- Practical strategies to reduce bias and promote fairness
Empathy and Emotional Intelligence
- Understanding others’ perspectives and emotions
- Active listening and compassionate communication
- Using empathy to strengthen trust and collaboration
Handling Sensitive Situations
- Responding constructively to conflict or offense
- Maintaining professionalism under pressure
- Turning difficult conversations into opportunities for learning
Building an Inclusive Culture
- Encouraging respect, openness, and shared responsibility
- Promoting everyday inclusive behaviors
- Leadership’s role in modeling sensitivity
Practical Application and Reflection
- Case-based exercises on sensitive workplace scenarios
- Group reflections and insights sharing
- Personal action plan to apply sensitivity principles
Summary and Next Steps
- Review of key concepts and practices
- Commitment to continuous awareness and respect
- Guidelines for fostering long-term inclusivity in the workplace
Cerințe
- Experience working in a team or customer-facing environment
- Openness to self-reflection and group dialogue
- No prior training in diversity or inclusion required
Audience
- Employees and team leaders seeking to promote respect and inclusion in the workplace
- Managers aiming to build awareness and empathy within their teams
- Organizations focused on strengthening a culture of sensitivity and understanding
7 ore
Mărturii (5)
Perspective bune în ceea ce privește comunicarea eficientă și modul de simplificare a mesajului pentru public, construirea unui raport
Teemu - UPM-Kymmene Oyj
Curs - Effective Communication 8 hours
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Withaya - Babcock Power (Thailand)
Curs - Negotiation Skills
Tradus de catre o masina
Claritatea discuției. Formatorul se conectează cu participanții. Aura plăcută și veselă a formatorului.
Mona Liza - IT
Curs - Effective interpersonal communication with elements of assertiveness
Tradus de catre o masina
Deoarece a fost un 1:1, personalizarea conținutului.
Patricia - Embraer
Curs - Influencing and Avoiding Conflict
Tradus de catre o masina
Formator excelent, cu un discurs complet adaptat publicului. Foarte mult conținut.
Carole - Axway
Curs - Communicating and Influencing For Team Members
Tradus de catre o masina
